Help and ownership
A clear path
to the right person.
For access, connections, data discrepancies, or privacy questions, start with the internal Opermetry application owner.
Contact
What to include
Describe the affected workflow, the source system, the approximate time, and the expected result. Keep the initial message free of business records, customer details, employee information, credentials, and full OAuth return URLs. Use an approved secure channel if the owner needs further evidence.
Access or security concerns
If you suspect unauthorized access or an exposed credential, contact the internal application owner promptly through an existing workplace channel. The authorized provider owner should revoke affected access and follow the business's incident response procedure.
Data questions
Check the original source system and the import time before relying on a report. Analytics may reflect delayed, incomplete, or differently classified records. Corrections belong in the source system's approved workflow.